Getting Online Reviews: 3 Tips for Real Estate Agents

As a real estate agent, your online presence and social media reputation play a vital role in your business — perhaps more than you may recognize. Nearly every homebuyer these days will begin their search online and look for online reviews to check out what people are saying about you.

Many business owners only think of Yelp, but reviews are everywhere online. Not surprisingly, 89% of clients search for information about a real estate agent online before making the decision to contact them at all. 

That said, glowing online reviews can not only help to enhance and build your online profile — they are likely the deciding factor in a potential buyer or seller’s decision to contact you or use your services. In fact, the NAR Profile of Buyers and Sellers indicates that home sellers value the reputation of an agent (31%) more than any other factor when selecting an agent to sell their home. 

So, whether you’re trying to gain more reviews on your Yelp page, on your Facebook business page, or for your realtor.com or Zillow profile, let’s look at some must-remember tips for success:

#1. Let Clients Know About Your Online Profiles 

There’s a fine line between making your clients uncomfortable by aggressively and openly asking for reviews versus simply letting them know about your online profiles and their ability to leave a review if they’re comfortable. 

To ensure your clients know about their ability to leave a review, consider adding your social profiles to your website and email signature. If you have a Yelp page, for example, you can add a Yelp button to your email signature, which can immediately take them to your profile. If you’re a broker, you may also consider adding social media icons to your brokerage’s storefront. 

#2. Make Engagement a Priority 

Most seasoned real estate agents run drip email campaigns that keep their sphere of influence up-to-date on market conditions, new listings, or even community events. 

As part of your ongoing engagement and lead nurturing, consider adding your new testimonials to the footer of your email. Or, perhaps you ask your client if you can feature their review in your latest e-blast or blog. Ideally, you would ask only after they’ve provided a review on their own terms — without you instigating it. 

This not only helps your testimonials and reviews be seen by a wider audience, but it can also be a nice way of showing your clients you appreciate the time it took for them to review you … which leads us to our next point … 

#3. Show Your Thanks 

Always send a quick note or Thank You card to your client for their review. And, if the review was less than stellar, you should still reach out. This is a great opportunity to acknowledge the feedback and put steps into place to learn and grow from the experience. 

If you find yourself getting too emotional about negative reviews, you might also consider asking a trusted confidant or admin at your brokerage to help formulate responses. 

Grow Your Online Reputation 

The importance of online reviews and your social reputation grows with every click of a potential client’s mouse. To learn more about increasing your online presence, sign up for our AgentEDU® course Yelp for Your Real Estate Business today. 


AgentEDU® is a platform where agents at every level can come to watch 10-minute video courses for the many situations that successful agents must master. From essential to advanced level and everything in between, AgentEDU® courses help agents become top producers with increased earnings and a plan for continued growth. For a 7-day free trial sign up here.

AgentEDU® is an Agent Publishing brand. For nearly two decades, Agent Publishing has been committed to providing residential real estate professionals with the information and training required to build successful and meaningful careers in their local markets. Agent Publishing’s influence extends to every career stage and reaches agents across print, digital, events and online learning.

4 Ways an Assistant Markets a Listing

Attracting qualified buyers to purchase properties is one of the most important skills that sellers expect from their agents. An assistant can be very useful in helping to reach the right customers. In this blog you’ll learn more about 4 ways an assistant can help marketing listings to sell a home.

#1. Traditional Advertising

Although all this may seem like a lot for an assistant to handle, there is still much to do in traditional advertising. In many cases, traditional media is still very effective for the real estate business. Your agent may be getting great results from direct mail postcards and advertising in print and online. Using postcards to let neighbors know what an agent just listed or just sold works because it offers market information, plus exposure for listings and the agent. Make sure the photos look great, the message and the call to action are clear and that the brand is properly reflected. Advertising in print is effective in certain markets, not in others. Online advertising allows potential clients to click through the ad to the agent’s website or email. And don’t forget to look into marketing opportunities on syndication sites like Zillow. These can help with lead generation. Ultimately, advertising works best when you know who your target market is and how to best reach them.

#2. Social Media

With social media’s important role in marketing, most real estate agents maintain at least one social media account for their business. Facebook, Twitter, Pinterest, Instagram and Snapchat are among the most popular, but additional networks may emerge and you’ll need to be ready. The idea is to keep your company relevant and useful. If you can find a specific angle that can bolster your brand, all the better. Create an editorial calendar going three months out so that you can map out a strategy and use any analytics that are available to optimize and refine your message. Social media holds a varying level of importance, depending on your target market, but no agent should ever appear to be technologically challenged. Be mindful of keeping the agents you work for up to date.

#3. Surveys, Testimonials and Reviews

And there is much more marketing that you can help with as an assistant. A completed transaction is not the end of the relationship. There is still marketing work to do! Start with surveys, testimonials and reviews. It’s a good idea to send a survey to clients after a transaction is finished to let them share the pros and cons of their experience with the agent. This information is useful to agents so they can make improvements to their systems and services. It’s also a low-pressure tactic used to ask for a testimonial and an online review. There are third party survey services that are simple and inexpensive to put into practice. This should be part of your operating procedure at the close of every sale. And getting testimonials and reviews on sites like Yelp can really help an agent get new clients and stand out from the competition.

#4. Participate in the Neighborhood

Lastly, one of the best ways to market the business is by simply being top of mind when it comes to real estate in your neighborhood. The simplest and most effective way to do this is by actually spending time participating in the neighborhood. Have a presence at festivals and town meetings. Consider volunteering at the local school. Suggest that your agent sponsor neighborhood events, or simply make sure to get a table at them. You may want to keep track of event opportunities for your agent and maybe even attend yourself. Seek out opportunities to put your agent in front of the right target market.

No one likes someone who only talks business, but there’s nothing wrong with being helpful and relevant. If you keep your ears open and participate with people, you will find organic ways to help market the company that makes businesses and residents truly feel like the company is part of the neighborhood.

All in all, it’s important to remember that selling homes is just one part of your business. It’s just as imperative to ensure that your business has a future flow of potential customers and that your brand and reputation is being managed in the best way for your company. To learn more about an assistant’s role working with an agent, start your free 7-day trial of AgentEDU today explore our 8-course track, dedicated entirely to training assistants in the unique needs and demands of the real estate industry.

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AgentEDU® is a platform where agents at every level can come to watch 10-minute video courses for the many situations that successful agents must master. From essential to advanced level and everything in between, AgentEDU® courses help agents become top producers with increased earnings and a plan for continued growth. For a 7-day free trial sign up here.

AgentEDU® is an Agent Publishing brand. For nearly two decades, Agent Publishing has been committed to providing residential real estate professionals with the information and training required to build successful and meaningful careers in their local markets. Agent Publishing’s influence extends to every career stage and reaches agents across print, digital, events and online learning.