Capture a broader audience by using computer vision on your images

A picture can say a thousand words, but did you know that your property images can do even more by using computer vision (CV) technology? The ability to use artificial intelligence to identify a room and its features shown in an image opens up a world of possibilities. Let your images do the talking (and the capturing) to generate new leads for your properties by implementing CV technology for your listings.

What is computer vision?

Computer vision is artificial intelligence software that can analyze and comprehend images and videos by learning from large quantities of picture data sets. It can identify interior and exterior photographs from MLS listings and other sources, classify them as a kitchen, living room, primary suite bathroom, etc., and score them using criteria like contemporary, out-of-date, average and more.

How can CV benefit brokers and their clients?

Imagine how useful this is for those clients who are looking for very specific criteria, such as updated kitchens and baths (or ones that need to be fixed up). This technology will do the sorting for you! Think of the time saved without having to scroll through piles of properties and their myriad images to hone in on the right ones. This technology does it for you.

In addition, computer vision search results include qualitative information. The software can identify the number of homes in a neighborhood with updated bathrooms, kitchens with comparable features, even the placement of windows that have park views versus city views — and the list goes on. It makes prepping CMAs and understanding the values of these homes so much easier.

From a listing standpoint, your images will be quickly identified by the consumer’s specific search parameters and can match that perfect buyer to your listing in a much more expedient way.

In response to the current demand for properties to improve productivity and the customer experience, many large brokerages have turned to CV companies such as Restb.ai, Google Cloud Vision AI, Co-libry, Ximilar and Imagga, to name a few. Individual agents can now do the same.

A CV tool that you can use — Restb.ai

Restb.ai is an affordable and effective CV for individual brokers. Your property images can be categorized into more than 30 scene groups and attributes. Restb.ai’s image recognition system identifies, tags and characterizes properties with amazing accuracy.

The technology has a high degree of property-related context and is geared toward the real estate industry. The tool provides precise and focused results so buyers can see picture tags such as “beamed ceiling,” “fireplace,” “hardwood floor” and “natural light.”
Pros and cons of Restb.ai

Pros

· Free development bundle and trial period.
· Affordable standard plan at $19/month.
· Premium plans start at $79/month for more features.
· Not difficult to learn, even for the non-technical.
· Supports picture tagging.
· Incorporates search and filters.
· Easy to organize and classify images.
· Includes automated descriptions and watermark detection.

Cons

· Does not support bar code recognition.
· Mobile app is only available for Android.

Gain a competitive edge with computer vision

Photos do say a thousand words, but now let CV do the talking for you. It’s just one way that you will have an advantage in capturing the right buyer for your properties and more leads to grow your business. And think about your listing appointments: You can amaze the homeowners when you explain to them how you use the images to capture buyers — they will undoubtedly favor you to list their home. The results will surpass your competitors who aren’t using CV technology. Take advantage of this easy-to-implement technology, and bring your business to the next level.

Anne Ewasko is a veteran Realtor in the Chicago area and a longtime techie. Visit her at anne.luxhomechicago.com.

Using AI to automate your customer engagement

Chatbots are becoming the Holy Grail of communication and customer care in real estate. New and old clients have to feel tended to and heard. But it becomes increasingly challenging when you have to manage these relationships by yourself. Sometimes, new leads fall through the cracks because you have a lot to do. Chatbots can help you manage the traffic, maintain communication and allow you the time to tackle other things. And for those who swear by them, the results are impressive.

What are chatbots, and how do they work?

Chatbots are “chatting robots” that can mimic human conversation. They’re powered by artificial intelligence (AI) software that is designed to manage and stimulate conversations with real people in real time with information on your listings and services 24/7. Chatbots understand natural language and can respond in ways that seem normal to humans. It is common to find them on Facebook pages and websites to help screen leads. They are functional and programmed with simple scripts such as “Would you like to schedule a showing?” Maximizing this tool can be a real game changer for your business.

Why should you jump on the chatbot train?

24/7 availability: Chatbots can interact with customers any time of day. They don’t get tired, and they don’t sleep. They will immediately respond to customer inquiries, schedule property tours and engage with clients around the clock.

Qualify leads: Chatbots can help you get all the required information, including price range, timeframe and even preferred location. They can even be programmed to instantly provide properties that fit the client’s needs and automatically send out alerts when properties are available.

Increased engagement: Chatbots can start conversations with potential customers who may not otherwise have reached out. This will help you capture leads that are reluctant to initiate the first query and potentially bring in new business.

Manage client relationships: Chatbots can help manage your CRM by sending out notifications for open houses, as well as personal messages on birthdays, anniversaries and other special holidays. Messages can be sent via SMS, email, social media or any other type of messaging medium you choose to make your client feel special and important.

Log conversations: Bots eventually will have to give way to a human agent, but that’s not a problem, since chatbots keep a log of their interactions with prospective clients. You will be able to go through the conversation, understand customer’s desires and have everything ready before engaging with them.
Cost savings: Chatbots can save you money by automating customer support tasks that otherwise would be handled by human assistants or ISAs (inside sales assistants).

Timesavers: Chatbots can handle the mundane tasks while you attend to other things. Let chatbots gather the data on a visitor, monitor their interests and even invite them to schedule a property tour — all on your behalf.

What are the disadvantages of chatbots?

Limited functionality: Chatbots can handle only simple questions and requests. Despite their lifelike quality, chatbots cannot perfectly replace a human agent. They may not understand certain questions, and their selection of answers is very limited and almost predictable. For more complex inquiries, they will need to escalate the issue to a human agent.

No emotional connection: Chatbots lack the ability to create an emotional connection with customers. This can be problematic when trying to build relationships.

Implementation costs: Chatbots can be expensive to implement, especially if you need to integrate them with your existing customer support infrastructure.
Maintenance: Implementing a chatbot now doesn’t mean you are set for life! You have to constantly revise, maintain and optimize its knowledge base and how it interacts with your clients. You need to teach the robot and feed it with current, meaningful content to help it respond appropriately to customer queries.

What are the best chatbots for Realtors?

There are several companies out there that offer chatbot services specific to real estate. One of the most well-known is Structurely.com. Others are Freshdesk Messaging and RealtyChatbox. Prices and features can vary. Here’s a look at the pros and cons of each:

Structurely.com features:

Lead capture: Chatbots can be used to capture leads from your website or social media channels.

Qualification: Chatbots can help you qualify leads by asking them questions about their needs and budget.

Appointment scheduling: Schedule appointments with leads and customers directly through the chatbot.

Listing alerts: Receive listing alerts through the chatbot so you can share them with clients and customers.

Mobile app: Can manage account and chatbot through the app on the go.

Structurely is the most expensive but has the greatest number of options for integrating to specific CRMs like LionDesk. Its winning feature is an AI email assistant that uses email to interact with leads. However, it doesn’t offer RealtyChatbot’s Facebook chat option or Freshdesk Messaging’s affordable prices.

Freshdesk Messaging features:

Support ticketing: Chatbots can be used to create and track support tickets.

Knowledge base: Access Freshdesk’s knowledge base through the chatbot.

Live chat: Use the chatbot for live chat with clients and customers.

Freshdesk is a good option to get started, as it is the most budget-friendly but lacks some of the more mature features of Structurely.

RealtyChatbox features:

Lead capture: Capture leads from your website or social media channels.
Appointment scheduling: Schedule appointments with leads and customers directly through the chatbot.

Listing alerts: Receive listing alerts through the chatbot so you can share them with clients and customers.

Drip campaigns: Send automated drip campaigns to leads and customers.
Integration: You can integrate the chatbot with your social media accounts.

RealtyChatbox is good for agents who depend on Facebook and Messenger interactions. However, they have a very steep setup fee.

How much do chatbots cost?

The cost of chatbots can vary. Structurely.com starts at $179 per month, Freshdesk Messaging starts at $15 per month and Realty Chatbox starts at $119 per month. Some services require a setup fee in addition to the monthly fee. So, be sure to check!

Word of caution

Some buyers or sellers are leery about working with a chatbot. They want the personal touch that only a human can provide. For these clients, it is important to set expectations early on in the relationship. Make sure your website and social media platforms state that you use chatbots. This will help manage customer expectations from the start. And always remember to reach out to those whose information you have collected so you can start building a relationship!

Bottom line

If you are looking for a way to automate your customer support and save time and money, Chatbots are the perfect tool. A single technological solution will not supplant the real estate agent; however, using tools like chatbots will assist those who embrace it to become the leaders in the game. They are a powerful boost for any real estate agent. Love them or hate them, these AI tools are here to stay, so you might as well jump in.

Anne Ewasko is a veteran Realtor in the Chicago area and a longtime techie. Visit her at anne.luxhomechicago.com.