3 Ways to Use Open Houses to Build Your Business

Although many home sellers consider the open house a standard practice, stats show that open houses don’t often generate an actual sale. Still, many agents find open houses offer a way to get new clients, deepen their engagement in the neighborhood, and satisfy the seller’s expectations. In this blog, you will learn three ways you can use open houses to build your business.

All Attendees Are Potential Homebuyers

The fact is, almost everyone who comes into an open house is a potential homebuyer. Many are looking to buy a home and may not have an agent yet. And even if they are not in the market, they may know someone who is. Maybe they plan to buy sometime in the future.

This is your chance to show them that you know the neighborhood well, understand area pricing and are easy to work with. Demonstrate your leadership and marketing skills and show that you are sympathetic to the challenges of buying a home. Don’t squander any opportunity to make what could be a life-long connection with every person who walks through the door.

How to Market to a Large Audience

Get your name and brand out there! The first step is thinking about how to market your open house to a wider group. There are many ways to get the word out about an open house, and you should explore them all. Employ the most appropriate methods for each home’s particular circumstances. For a big impact, send two waves of direct mail postcards and emails – both before and after the open house.

Send out the first email as an invitation. Let them know how to schedule a private appointment with you if they can’t make the open house. Then, position your brand in front of leads in the neighborhood who didn’t attend the open house by sending a post-open house mailer. It should say something like: “In case I missed you at the open house last Sunday, I want to make sure you have this information…”

Simply putting out signs the day of the open house is not enough to maximize your opportunity. Use the postcards in conjunction with signage, flyers, print ads, Facebook ads or whatever is appropriate for the market.

Invite Neighbors to a Private Open House

If you think your open house will be busy, you may want to schedule a special open house where you can spend time getting to know the neighbors.  When appropriate, this kind of open house can help you grow your business and deepen your involvement in the neighborhood. Consider holding a “neighbor’s only” preview a few days before the public open house.

This is a great way to get to know neighbors’ concerns, allay any fears they have, and enlist them to help you find suitable buyers. It also gets the “curious lookers” out of the way early on, allowing you to spend more time with serious buyers who attend the weekend open house.

Man the Open Houses of Other Agents

If you find yourself without any listings suited to open houses, you can build your business by offering to man the open houses of other agents. Open houses can be a great way for agents to jumpstart business activity.

Whether you are a new agent or just want some new business, helping other agents with their open houses can give you practice with potential buyers while you learn about the local market. If you are new to an area or a specialty, manning an open house can give you the experience and confidence to move forward.

How It Works

It typically works like this: An agent who is looking to gain experience lets their managing broker know that they are willing to man open houses, and the managing broker can put the word out. Some agents may choose to offer their assistance directly to experienced agents who may be too busy to man their own open houses.

It’s smart to man the open houses of agents who do a good job of marketing the homes. If there has been no marketing and the agent is just holding an open house to appease the sellers, it may be less fruitful. If this happens to you, make sure any potential buyers who attend the open house know that you’re hosting it on behalf of the seller’s agent.

A Mutually Beneficial Arrangement

Experienced agents get help with the details of their open house, allowing them to concentrate on other priorities or listings. And the more junior agent gets to attach his or her name to a more experienced agent while getting real-life experience. There is often a daily stipend or a referral fee if that open house leads to a sale.

Whether an open house is for your listing or someone else’s, when you host an open house, you get the opportunity to put yourself in front of a group of potential new clients. To learn more about how to generate leads from your open houses, start your free seven-day trial of AgentEDU and begin with the course How To Generate Leads with Open Houses.

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AgentEDU® is a platform where agents at every level can come to watch 10-minute video courses for the many situations that successful agents must master. From essential to advanced level and everything in between, AgentEDU® courses help agents become top producers with increased earnings and a plan for continued growth. For a 7-day free trial sign up here.

AgentEDU® is an Agent Publishing brand. For nearly two decades, Agent Publishing has been committed to providing residential real estate professionals with the information and training required to build successful and meaningful careers in their local markets. Agent Publishing’s influence extends to every career stage and reaches agents across print, digital, events and online learning.

4 Ways to Handle a Negative Yelp Review

Despite your best efforts, it’s possible to receive a less-than-stellar review on Yelp and other social media platforms. While about 79 percent of the reviews on Yelp receive three stars or more, every business will likely receive negative feedback at some point because it’s impossible to please 100 percent of the people you deal with 100 percent of the time.

With this knowledge in mind there are ways to boost your online reputation and make sure that your Yelp profile is working for you and not against you. In this blog we’ll cover the four ways to handle a negative Yelp review.

Start with Great Customer Service

Most real estate agents place an emphasis on making sure their clients feel great before they walk out the door. But in this age of social media, business owners should always treat their customers as if they were newspaper reporters. Anything you say or that your customers observe while they’re working with you can end up online.

Stay Cool if You Read a Negative Review

If you find yourself getting too emotional about your reviews, you may not be the best person to respond to an upset customer. Appoint a trusted admin or another agent at your brokerage to manage your online reviews. Also, if you see a negative review written by someone without a photo and no friends, it may not be worth losing sleep over. Consumers on Yelp naturally gravitate to reviewers who have established presences on Yelp.

Be Diplomatic

When it’s time to respond to a critical reviewer, use Yelp’s free review response tools to join the conversation about your business. You can respond privately or publicly but remember to always take the high road when it comes to your customers and your reputation. If you feel like a review violates Yelp’s terms of service, you can flag it for evaluation by Yelp’s user support team.

Implement Feedback

Online reviews can help you figure out what you’re doing well and what you can improve upon. Some business owners discuss Yelp reviews with their employees during staff meetings and implement corrective measures according to the feedback they receive.

If you work hard at customer service and promote a positive image of your business, many of the reviews you will receive will be positive. Over time, all of the positive reviews become like an online book of testimonials for your business. You can send new customers to your Yelp page so they can learn more about the great service they will receive if they choose you as their representative.

Developing your Yelp profile with positive reviews of your services is a great way to improve your referral sources online. To learn more, start your free seven-day free trial of AgentEDU and watch the full Yelp For Your Real Estate Business course.

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AgentEDU® is a platform where agents at every level can come to watch 10-minute video courses for the many situations that successful agents must master. From essential to advanced level and everything in between, AgentEDU® courses help agents become top producers with increased earnings and a plan for continued growth. For a 7-day free trial sign up here.

AgentEDU® is an Agent Publishing brand. For nearly two decades, Agent Publishing has been committed to providing residential real estate professionals with the information and training required to build successful and meaningful careers in their local markets. Agent Publishing’s influence extends to every career stage and reaches agents across print, digital, events and online learning.